Paying your telephone bill is important, and we make it as easy as possible. Instructions on how to pay your bill appear on the back of your monthly statement. We have also simplified your bill to make it easier to read and understand. To view a diagram of how to read your bill, click here.
If you ever anticipate a problem paying your bill by the day it is due, please call us. Bill payment arrangements can be made - but only if we hear from you. Contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by e-mail using our Customer Service Form.
FREQUENTLY ASKED QUESTIONS
To access our Billing & Payment FAQs, click here.
FRONTIER OFFERS ONLINE BILL PAYMENT!
Click here to enroll, and using a prior bill as a guide, enter your account number (no spaces, dashes) as well as the personal identification number from your invoice. After you have successfully registered, click on View my Accounts and then click pay. There is no charge for this service; however, if you choose to continue to receive paper copies of your monthly bill, there is a nominal fee.
TO PAY BY MAIL
Do not send cash. Write your telephone number on your check or money order and mail payments to one of the addresses below. When possible, please include your bill stub with your payment.
If you have an 11-digit account number:
Frontier Communications
P.O. Box 23008
Rochester, NY 14692-3008
If you have a 17-digit account number:
Frontier Communications
P.O. Box 20550
Rochester, NY 14602-0550
CREDIT CARD PAYMENTS BY PHONE
We accept MasterCard, Visa, Discover and many ATM cards. There is a nominal fee per transaction.
If you have an 11-digit account number, call 1-877-505-2599
If you have a 17-digit account number, call 1-877-505-2608
AUTOMATIC BANK DRAFT SERVICE
You can arrange for automatic payment from your bank account each month if you sign up for our Bank Draft program. Contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by e-mail using our Customer Service Form. There is no charge for this service.
WESTERN UNION
Western Union services are available to many of our customers. Western Union agents may be able to accept a payment on behalf of Frontier as an authorized agent, or you may be able to use their Quick Collect service to transmit a payment. For more information as to services available in your area, please contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by e-mail using our Customer Service Form. Western Union charges fees for their service.
WHERE TO PAY YOUR BILL
We have many local agents across the U.S. where payments for Frontier bills can be made in person using cash, check or money order. These may include Frontier offices or other authorized Payment Agents. In addition to your payment, you will need to bring your bill remit stub with you. For a listing of agents available in your area, please contact us by phone at 800-921-8101 (call center hours vary depending on your location) or you may contact us by e-mail using our Customer Service Form.
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